Frequently Asked Questions
Are You Insured?
Yes, we are bonded, licensed, and insured. We meet all AZDOT insurance requirements of professional moving companies in Arizona. All our movers are employed by Flagstaff Moving Company, LLC and are covered under our worker compensation insurance.
What Are Your Rates?
Moves are very unique and factors such as stairs, preparedness, and amount of belongings all play into how long your move will take. Contact us by clicking “ Get A Quote,” and a member of our team will give you the best estimate we can for your specific move.
What Happens if I Have More Items Than Expected?
This is a great question. Do your best to describe your move to us, and upon request we can come by your home to get an accurate inventory. Please call our Team as soon as possible if you realize you have more items than previously discussed. This may occasionally require more movers.
Will You Wrap My Items for Protection?
As part of our standard procedure, we will always wrap items that you ask us to wrap. If we are transporting your items we do our best to protect anything from scratching or getting damaged. If we are only loading your items it will be your responsibility to supply the materials, then our team can implement the materials for safe transportation.
Do I Need to Empty My Dresser Drawers?
We do not require that all drawers are emptied prior to moving since our goal is to make your move as quick and efficient as possible. That being said, with certain circumstances or overly heavy pieces, our movers will take the drawers out to best protect your belongings and our movers.
How Can I Pay?
We accept cash, check, or card. For card charges there is a 3.5% fee.
Are You Licensed?
Yes, we are a licensed moving company that meets all Arizona's requirements. Contact us for more details about this.
Should I Tip My Movers?
When it comes to tipping we encourage our guys that tips are never expected and always appreciated. We want tips to be reflective of the performance on your particular job.
Do You Move Out of State?
Unfortunately we do not move out of the state of Arizona, but we are glad to discuss options such as helping you load U-Hauls to help you move to your interstate destination.
Do You Remove/Install Anything on Walls?
We prefer not to put holes in walls, not even for pictures or TV wall mounts.
Do You Disassemble, Reassemble, or Rearrange Furniture?
Yes! Our Movers come equipped with a basic tool kit for basic disassembly and reassembly, and are able to arrange furniture and place boxes in requested locations.
Do You Require a Deposit?
Is it Refundable?
Yes. We ask for a deposit when you book with us, and this amount goes toward your move. The deposit is fully refundable with at least two weeks (14 days) notice of cancellation. You can move your reservation at anytime, but we can't garantee any availability.